At RightBus, customer satisfaction is important to us. This Refund and Cancellation Policy explains the conditions under which cancellations and refunds may be processed.
❌ Cancellation Policy
- Cancellation requests must be submitted within 24 hours of placing the order or booking, unless otherwise specified.
- Once a service has been initiated, delivered, or fulfilled, cancellation requests may not be accepted.
- RightBus reserves the right to approve or reject cancellation requests based on the nature of the service or transaction.
💳 Refund Policy
Refunds may be considered under the following circumstances:
- Duplicate payment made by the customer.
- Service could not be delivered due to reasons attributable to RightBus.
- Technical errors resulting in unsuccessful service delivery.
- Other cases approved by RightBus after review.
Refunds will not be issued for:
- Services already delivered or completed.
- Incorrect information provided by the customer.
- Customer change of mind after service fulfillment.
- Any promotional or discounted services marked as non-refundable.
⏱️ Refund Processing
- Approved refunds will be processed within 7–10 business days.
- Refunds will be credited through the original payment method used for the transaction.
- Processing times may vary depending on banks and payment gateways.
⚖️ Dispute Resolution
Customers experiencing issues with a transaction should contact our support team first. We will make reasonable efforts to resolve all concerns promptly and fairly.
🔄 Policy Updates
RightBus reserves the right to modify this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting on the website.
📬 Contact & Statutory Compliance
All cancellations, transactional modifications, and refunds are processed in strict compliance with applicable statutory commercial provisions, including the structured issuance of Credit Notes under Section 34 of the Indian CGST Act.